For owners of B2B services firms
The work piles up. Your clients notice.
We find where the work gets stuck, put a manual fix in place while we write the process down, then automate it. The aim is a business that absorbs the next wave without stretching your team.
A 15-minute intro call. Bring the workflow where the work piles up. Nothing is built until the business case is clear.
More work than you can handle
The narrow point is inside your business, with work piling up before it.
Busy months should not cost you clients.
A wave of work hits sales, purchasing or quality assurance, and lands on a process nobody wrote down. Requests arrive by email. Details live in spreadsheets. Every gap between people and tools gets filled by hand, and often the hands are yours.
| Where it hits | What your clients feel |
|---|---|
| SalesQuotes wait on whoever is free. | A slow answer |
| PurchasingOrders placed by hand, suppliers chased one by one. | A date that moves |
| Quality assuranceChecks that depend on who is on shift. | Work that comes back |
The cause is not your people. It is a system that does not exist yet.
Turn the bottleneck into a system.
It starts with a diagnosis, handed over as a written report and a walkthrough. Then four moves. The first two run at the same time.
- 01Now
Relieve the pressure
A manual fix goes in before anything is built, so the work can keep moving while the lasting one is designed.
Manual workaround
Designed by us and run with your team.
- 02At the same time
Write the process down
One way the work runs, agreed with your team: who does what, in what order, with which checks.
Written procedure
What your team works from, and what we build from.
- 03Then
Automate it
The steps that repeat become software and automation, so your next wave has a system to land on.
Software and automation
Built by us, then handed over to your team.
- 04After that
See the next one coming
A way for your leadership team to spot the next bottleneck early.
EOS implementation
The Entrepreneurial Operating System, put in place with your leadership team.
The aim is to keep the clients who pay you most, and to have the room to sell them more.
What gets built.
- 01
Systems of record
One place the data lives, fed by the tools you already run.
- 02
Workflow automation
Intake, routing and handoffs, automated.
- 03
Reporting and dashboards
Weekly and monthly reports, and an operating dashboard.
- 04
Agents
The next step, prepared as soon as something changes.
Some problems need custom software. Others need a process change or an existing tool. If nothing needs building, we say so.
Direction and build. One team answers for both.
You may need better decisions, a new process, new technology, or all three. You have one delivery lead, who coordinates the specialists the work needs.
One person to reach. The team behind them.
- You
- Your request
- 100x team
- Delivery lead
- Business direction
- Operations design
- Engineering
- Testing, rollout, support
- Agreed success measure
- Your business
Illustrative workflow, not a client result. Responsibilities, not headcount.
- 01
Set the direction
Decide what comes first, what it is worth, and what success looks like.
- 02
Design the operation
Map the workflow, handoffs, exceptions, and what the system must do.
- 03
Build the system
Connect your data and tools. Build the software, automation, and AI the process needs.
- 04
Deliver and support
Coordinate testing, rollout, and handover. Define the support you need after launch.
Fractional leaders who set direction and decide what is worth building.
- CTO
Chief Technology Officer
Which systems to build, buy or retire.
- CFO
Chief Financial Officer
The budget, and the numbers the business runs on.
- CSO
Chief Strategy Officer
Where the business is headed, and what comes first.
- CRO
Chief Revenue Officer
How deals are found, worked and closed.
- CMO
Chief Marketing Officer
Which buyers to reach, and through which channels.
The team is in place before you call. It covers more than this page names, cybersecurity included. It can expand quickly and stay scoped to the problem. You do not need every specialist on every project, and you should not have to manage the handoffs between ours.
Systems we have built.
B2B publishing-services firm
HubSpotWhat was delivered
Pipelines, lifecycle stages, reporting.
Education-services clients
Reporting automationWhat was delivered
End-of-week and end-of-month pipelines in production.
E-commerce marine-supplies distributor
Shopify · Gorgias · SupabaseWhat was delivered
Central revenue hub joining order, support and product data into one operating dashboard.
SMS bot infrastructure
Trigger + draft patternWhat was delivered
Appointment-style workflows.
100x delivers as a team.
Who we work for.
Four companies 100x has worked for, and the names they serve in turn.
Tools and supplies distributor to more than 150 cruise and merchant vessels, since 1988.
They serve
EdTech marketing and sales agency for K-12, higher education and workforce learning, since 2007.
They serve
Gold and silver producer with mines in Argentina, Côte d'Ivoire and Peru. Listed on the NYSE and TSX.
Sells its gold to
Global education software for study abroad, international students and travel risk, at more than 250 institutions.
What we did
EOS implementation
They serve
You know who answers for what.
- A named delivery lead and an escalation route.
- Defined milestones and sign-off criteria.
- Your current tools, where practical.
- A person at the end of every agent process.
- Ownership, access and support, set out in the agreement.
Forward deployed engineers build production systems inside your business, beside the people who use them. We fix the workflow before we automate it.
Before we talk.
How does an engagement start?
With fifteen minutes on one workflow. Then we map how it runs today and hand you the diagnosis as a written report and a walkthrough: what is worth building, if anything.
What happens after the diagnosis?
A manual fix, so the work can keep moving. The lasting process is designed with you at the same time, and automated once it holds.
Who will we work with?
We agree who does what during scoping. Your delivery lead coordinates the specialists and works with whoever owns the work on your side.
Do we need every specialist?
No. Only the roles your problem calls for at each stage, not a full bench.
Can we get fractional leaders and the build together?
Yes, where the expertise is available: business direction, process design and the build, under one plan.
How will we know if it worked?
Before the build, we agree where you stand, what you are aiming for, and what counts as done.
What happens after launch?
You get a defined handover and the support options available. Running the system is scoped separately.
What stack do you build on?
Yours. A Microsoft shop gets Azure, a Google shop gets Google Cloud, and with no allegiance the default is a lean Postgres stack.
What does it cost?
The fifteen-minute call is free. Everything after it is quoted per client, once we know what the work needs.
Start with one workflow.
Bring the workflow where the work piles up: sales, purchasing, quality, or whatever still runs through you. We will talk through the problem, what improving it would be worth, and the expertise it needs.
A 15-minute intro call.
Prefer email? alexis@100xconsulting.co